Before you read all the "lawyer-speak", here is how we regard your privacy.

Our goal is for you to love our service and be a happy customer. Respecting your privacy and sensitive information, including your customer's information, is critical for us to reach this goal.

We will not share, sell, or give away your information or your customer's information.

We are committed to implementing good practices security. We work hard to maintain our users' privacy and security.

We will be a transparent and open company - we communicate openly and freely with our users. We endeavor to quickly pass on news, both good and bad.

1. TICKETSTAR AUSTRALIA PRIVACY POLICY

Information Collection and Use

TICKETSTAR AUSTRALIA will not contact you or your customers with third party advertising or promotion without your explicit permission. We strongly value this relationship and do not want to compromise this in any way.

TICKETSTAR AUSTRALIA will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. TICKETSTAR AUSTRALIA collects information from our users at several different points on our web site.

Registration

In order to use this web site, a TICKETSTAR AUSTRALIA Event Organizer and End-User Client must first complete the registration form. During registration an Event Organizer and End-User Client is required to give its contact information (such as email address). Any information provided is to improve the experience to our customers and no information is used for any promotional or advertising purpose by third parties.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the event publisher. By setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. We use cookies for the convenience of our event publishers and do not use them for any targeted/tracking advertising purposes.

Log Files

We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use.

Sharing

We do not share any individual Event Organizer or attendee information for the purposes of advertising or marketing.

Links

This web site contains links to other sites. Please be aware that we, TICKETSTAR AUSTRALIA, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by TICKETSTAR AUSTRALIA at this Web site.

Newsletter

We will offer a newsletter to our registered event publishers and End-User Clients (your attendees). If an event publisher or customer wishes to subscribe to our newsletter, we ask for contact information such as name and email address. You will have the choice to Opt-Out of this newsletter. This information will not be made available to any third party for advertising or direct marketing purposes.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the Event Publisher or End-User Client therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security

Any financial transactions or sensitive financial information is always transacted securely between TICKETSTAR AUSTRALIA and the End-User Client. Any financial information stored on TICKETSTAR AUSTRALIA servers is done so at discretion and choice of End-User Clients and is carried-out securely. All financial transactions occur on VERSIGN and NATIONAL AUSTRALIA BANK's secure, SSL protected servers. This web site takes every precaution to protect our users' information. When users submit sensitive information via the web site, your information is protected both online and off-line.

We encrypt all passwords and other sensitive information in our database. We also protect user-information off-line. All of our event publishers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our web site, you can contact us.

Supplementation of Information

In order for this web site to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources, primarily VERSIGN. This information is not shared with any additional outside parties.

Site and Service Updates

We also send the Event Publisher site and service announcement updates. Event Publishers are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Account Information

If an Event Publisher's identifiable information changes (such as your e-mail), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that personal data provided to us. This can usually be done at account page or by contacting our Customer Support.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our web site so our Event Publishers are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

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